Audiolog is a complete, open architecture system for recording,
archiving, and playing back multi-media conversations. Audiolog
integrates seamlessly into contact centers and public safety
environments, either as a standalone recorder/playback unit,
or as a dedicated server in an established network. Audiolog
records interactions on PBX, ACD, trunked radio and CTI systems,
using advanced technology developed by Mercom's in-house engineering
to ensure compatibility and ease-of-use.
Flexible Recording and Storage Options
Mercom's Audiolog Call Recording Server offers full-time, on-demand,
criteria-driven or scheduled recording. A single Audiolog server
can serve multiple applications within your organization. With
it, communications centers have tremendous recording flexibility
and connectivity, and can rest assured in a recording system
specifically designed to fulfill the widest range of recording
requirements while being one of the most efficient, easy-to-use
and reliable solutions available.
Audiolog's open architecture also provides maximum storage flexibility,
with available redundant hard drives, automatic archiving to
DVD-RAM, automatic upload to Network-Attached Storage (NAS),
RAID5, the EMC Centera content addressed storage solution or
SAN storage, as well as Mercom's innovative Centralized Archiving
Storage (CAS) configuration. Most recently, Mercom has announced
the release of the innovative Mercom Virtual MediaT (MVM) option
which allows users to store and easily retrieve calls, complete
with catalog database information, to any type of third-party
media selected.
Unparalleled Connectivity and Integration
Audiolog is designed to minimize technology expenditure and
increase product serviceability. Mercom supports all industry
CTI standards including TAPI, TSAPI, CSTA, JTAPI, OAI and others.
Mercom also features tightly-coupled integration with leading
trunked radio systems, efficiently recording and storing both
trunked and conventional transmissions.
Features:
Open-architecture design assures reliability
and ease-of-use.
Audiolog's IRIS scheduler allows
total control of when to record, what types of calls
to record, which groups to record, and how many calls
to record.
Desktop record-on-demand capability
( RODNIT ) allows agents and supervisors
to start and stop their own recordings, or to tag recorded
calls with important information.
Mercom Interaction ReviewT software
allows users to access, search for, and play recordings
from a central point for all call centers (over WAN)
via a web browser, eliminating the need for conventional
client software loaded on the playback PC, and includes
advanced querying capabilities.
Outstanding desktop access enables remote
call playback, live monitoring, scheduling of recordings,
and management and configuration of the system
Easily search for calls by date, time,
duration, channel, agent, caller ID, DNIS, dialer number,
call index number, reference text, private data and more.
Audiolog screen recording is
designed to minimize network usage and storage requirements.
All screen changes including mouse movements and keystrokes
are efficiently captured without disrupting agents, and
are fully reproduced during playback.
